Refund and Returns Policy – Wuanaland LegalTHCA

At Wuanaland LegalTHCA, we are committed to providing our customers with premium THCA products that meet the highest standards of quality and satisfaction. If you are not completely satisfied with your purchase, our Refund and Returns Policy is designed to ensure a fair and transparent process.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be initiated within 30 days of the purchase date. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
  • Condition of Product: The item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.

Non-Returnable Items

Certain items are exempt from being returned:

  • Opened or Used Products: Items that have been opened or used are not eligible for return.
  • Perishable Goods: Products that are perishable or have a short shelf life cannot be returned.
  • Gift Cards: Gift cards are non-returnable.
  • Downloadable Software Products: Software products that have been downloaded are not eligible for return.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at support@wuanaland-legalthca.com with your order number and reason for return.
  2. Return Authorization: Upon receiving your request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
  3. Shipping the Return: Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Ship the item to the address provided by our customer service team.
  4. Inspection and Approval: Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. If approved, we will process your refund or exchange.

Refunds

If your return is approved, we will initiate a refund to your original method of payment. Please note the following:

  • Processing Time: Refunds may take 5–10 business days to appear in your account, depending on your bank or credit card issuer.
  • Restocking Fee: A restocking fee of 15% may apply to certain items, as determined by our customer service team.
  • Shipping Costs: Shipping costs are non-refundable. You will be responsible for paying for your shipping costs for returning your item.

Exchanges

If you wish to exchange an item for a different product, please get in touch with our customer service team to discuss the exchange process. Exchanges are subject to product availability and may require additional payment if the new item is of higher value.

Damaged or Defective Items

If you receive a damaged or defective item, please get in touch with our customer service team within 7 days of receiving your order. We will provide instructions for returning the item and processing a replacement or refund. Please include photos of the damaged or defective item to expedite the process.

Shipping Address Errors

Please ensure that your shipping address is correct at the time of purchase. Wuanaland LegalTHCA is not responsible for items lost or delayed due to incorrect or incomplete shipping addresses provided by the customer.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team:

  • Email: wuanalandlegalthca@gmail.com
  • Phone: +1 (435) 237-1658
  • Address: 4057 N Colonial Ave, Portland

Changes to This Policy

Wuanaland LegalTHCA reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the effective date will be revised accordingly. We encourage you to review this Policy periodically to stay informed about our return procedures.

By purchasing from Wuanaland LegalTHCA, you acknowledge and agree to the terms outlined in this Refund and Returns Policy. We are committed to ensuring your satisfaction and will work diligently to resolve any issues you may encounter with your purchase.